Last updated: October 17, 2025

Shipping Policy

1) Order Confirmation

You’ll receive an order confirmation email right after checkout. Keep it as proof of purchase. A separate shipping email with your tracking link will arrive once your order is dispatched.

2) Processing Time (Handling)

Orders ship in 10-14 business days (Mon–Fri, excluding holidays).

During peak periods (holidays, major sales), processing may extend to 15–20 business days.

Delivery windows below begin after dispatch.

3) Where We Ship

• United Kingdom (all regions)
• European Union (selected countries shown at checkout)
• International: United States, Canada, Australia

If your country isn’t listed at checkout, email hello@dupestore.com.

4) Shipping Methods & Costs

Dupestore offers Free Shipping on all orders to the destinations above. Service names at checkout will match the options below.

United Kingdom

Estimated total delivery time (processing + transit)
Standard: 10–14 business days total

European Union

Estimated total delivery time (processing + transit)
Standard: 13–19 business days total

United States

Estimated total delivery time (processing + transit)
Standard: 13–19 business days total

Canada

Estimated total delivery time (processing + transit)
Standard: 15–22 business days total

Australia

Estimated total delivery time (processing + transit)
Standard: 16–25 business days total (peak 23–35)

5) Tracking

All orders include tracking. Your tracking link is emailed once the parcel is dispatched. It can take up to 24 hours to activate on the carrier’s website.

6) Customs, Duties & Taxes

For international orders, Dupestore covers customs duties, import taxes, and destination fees required by the receiving country. You will not be charged additional fees upon delivery.

7) Address Accuracy

Please verify your shipping address at checkout. We are not liable for delays or loss due to incomplete or incorrect addresses. If a parcel is returned as undeliverable, we can reship or process a refund once received back in sellable condition.

8) Delivery Issues (Late, Lost, Damaged)

• Damaged/incorrect items: contact hello@dupestore.com within 48 hours of delivery with photos and your order number.
• Delayed or missing parcels: check your tracking and local courier first, then email us so we can investigate with the carrier.
• Claims window: claims must be initiated within 60 days of the last tracking update.

9) Methods at Checkout Must Match

Service names (Standard, Express) and the Free Shipping offer shown here must match what appears at checkout and on product pages. If you see a discrepancy, please email hello@dupestore.com before placing an order.